Collection of Information
In order to use the Squatter Game Promotions website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by Squatter Game Promotions is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.
Use of Collection Information
Any details collected from Squatter Game Promotions customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.
Storage of Collected Information
The security of your personal information is important to us. Squatter Game Promotions uses third party solutions to collect and process your sensitive information (such as credit card numbers). When you enter these on our website, the information is encrypted using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at richard [@] squatter.com.au.
Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may deactivate it by clicking on the “unsubscribe button” on our emails or emailing us at richard [@] squatter.com.au.
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Squatter Game Promotions uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can unsubscribe from any mailing lists by clicking on the “unsubscribe button” on our emails. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
Squatter Game Promotions may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Squatter Game Promotions does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links on the Squatter Game Promotions site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain names of www.squatter.com.au and www.PlaySquatter.com.au
Terms and Conditions
Parts of these Terms and Conditions may be listed as separate policy statements.
Squatter Game Promotions Payment Security Policy
Squatter Game Promotions uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.
- Payments are fully automated with an immediate response.
- Your complete credit card number cannot be viewed by Squatter Game Promotions Pty Ltd or any outside party.
- All transactions are performed under 128 Bit SSL Certificate.
- All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
- eWAY is an authorised third party processor for all the major Australian banks.
- eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Squatter Game Promotions Pty Ltd.
- For more information about eWAY and online credit card payments, please visit www.eWAY.com.au
Squatter Game Promotions Delivery Policy
After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering.
For Australian Orders
We will attempt to dispatch your goods via Mailman Parcel Delivery Service within 3 working days. Delivery times vary, depending on the delivery address. Typically, delivery will take 2-5 days but remote areas may take up to 21 days. We will send an email to you with a tracking number when you order is dispatched by us (if you have provided your email address).
Delivery to Post Office Boxes
Mailman Parcel Delivery Service is unable to deliver to Post Office Boxes. An extra fee applies to delivery to PO Box address.
For Overseas Orders
We will attempt to dispatch your goods via Australia Post economy airmail or suitable alternative (unless requested otherwise) within three working days. Delivery times vary, depending on the country. Typically, delivery will take 5-10 days but may take longer to some destinations. We will send an email to you with a tracking number when you order is dispatched by us (if you have provided your email address).
If Goods are Unavailable
We will advise you within two business days if goods are unavailable.
If we are Unable to Deliver
If we are unable to deliver to your address we will contact you by email or phone to make alternative arrangements or provide a refund.
Queries about delivery
If you wish to query a delivery please contact us at richard [@] squatter.com.au.
Squatter Game Promotions Pricing Policy
All prices are in Australian dollars. Goods & Services Tax (GST), where applicable is included.
Squatter Game Promotions Refund & Returns Policy
Relax, your Squatter Game purchase is covered under the Squatter Game Promotions return policy and Australian Law.
Change of mind
It’s okay to change your mind about your SQUATTER purchase. Your satisfaction is important to us. We will refund or replace any Squatter purchase within 60 days. Please email us at richard [@] squatter.com.au and provide your original receipt (or other proof of purchase). This refund policy does not apply to goods which have been worn or damaged after delivery. All products must be returned in their original condition. While we reserve the right to pass on all postage and insurance costs to the buyer, at our discretion we may provide you with a pre-paid postage label.
Your satisfaction is important to us. Please email us at richard [@] squatter.com.au and provide your original receipt (or other proof of purchase) if you are not completely satisfied with your purchase so we can arrange the return of the product.
Australian Consumer Law
The Australian Consumer Law (brought into effect 1st January 2011) gives consumers a comprehensive set of rights for any goods or services purchased. These are called Consumer Guarantees, which means goods must be of acceptable quality and fit for the purpose they were designed for. Goods of acceptable quality will be:
- Fit for all the purposes for which goods of that kind are commonly supplied;
- Acceptable in appearance and finish;
- Free from defects;
- Safe and durable.
- The goods are significantly different from the description, sample or demonstration model shown to the customer;
- The goods are substantially unfit for their normal purpose and cannot easily be made fit, within a reasonable time;
- A reasonable customer would not have bought the goods had they known there was a fault/defect; or
- The goods are unsafe.
If goods or services fail to meet a guarantee, the consumer is entitled to a remedy in an attempt to right the fault (providing the goods were not used in an ‘abnormal manner’). Should your goods fail to be of an acceptable quality due to a major failure you are entitled to a refund or replacement. A major failure is defined as:
If the failure is not major, you are also entitled to a repair or replacement within a reasonable time frame or a refund if a repair or replacement is not feasible.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
What is “acceptable proof of purchase”?
The best proof of purchase is a receipt. At Squatter, we strongly advise you to keep your receipt in a safe place. Bank statements and credit card statements are also generally accepted providing the retail cost of the product can be proven.